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Ankai enters the bus industry influence list again
25

Feb

On February 23rd, 2022, the "16th Annual Inventory Influencing China's Bus Industry" was held in Nanjing, jointly organized by the Urban Public Transportation Branch of China Civil Engineering Society and China Bus Network. During the same period of the conference, the results of the survey and selection of the impact of China's bus industry were officially announced. Ankai, as its excellent product performance and wide recognition from users was awarded the "Best Service Award in China Bus Industry" was awarded during the 2021-2022.



For a long time, Ankai bus has been actively advocating the participation of the whole society to support the development of public transportation, so that the hard-working bus drivers can effectively feel the care and concern from all walks of life and enhance the bus drivers' pride and sense of belonging to the bus industry will be enhanced. In the future, Ankai bus will develop and produce more comfortable, safe and environmentally friendly buses to provide a more comfortable driving environment for bus drivers and make new contributions to the high-quality development of national public transport!

As the most durable , most influential and most participatory annual stocktaking activity in China's bus industry, renowned experts and scholars from all over the country, bus enterprises, technical support and representatives of the bus operation industry gathered together to take stock of the industry's development models.


Whether a "brand" is excellent or not, users are the best judge. In the new era, both the change of economic situation and the change of consumer demand have put forward higher requirements on the service level of bus industry. Taking stock of Ankai bus in 2021, the service concept of "customer first" is reflected everywhere, and this is becoming the consensus of the industry.


As a leading bus company in China, Ankai bus created the first bus service brand "Ankai Family" in 2014, taking the lead in bringing bus service from "passive maintenance" to a new era of "active care", starting from various aspects such as service standards, service processes, service commitments and the establishment of service outlets, creating excellent service quality and friendly cooperation through "four commitments", "four elements", "four seasons care" and "four interactions" to continuously improve customer satisfaction.


In 2021, around the "Ankai Family" service brand, Ankai bus carried out a series of special service deployments throughout the year. The "Ankai Family - Winter New Energy Bus Service Activity" was launched to send warmth to the buses in winter; for the high temperature operation in summer, the "Summer Cool Service Activity" was launched. At present, Ankai bus has not only built a nationwide after-sales service network, but also all service stations respond to the service demand 24 hours a day, and the service quality has been upgraded comprehensively.



Thanks to the "five modernizations" construction of standardization of service process, normalization of service activities, humanization of service concept, refinement of service management and informationization of service process, the after-sales service system of Ankai bus has been awarded the "five-star" after-sales service certification by China Quality Certification Center (CQC) for many years in a row since 2018. In 2019,Ankai was awarded again”seven-star(excellent)”after-sales service system certification by CEATS. In 2021, Ankai bus was awarded "No. 1 Bus Brand" in CAACS (Customer Satisfaction After-Sales Service Survey). Now Ankai bus has won the "Best Service Award in China Bus Industry" again. Each honor is a proof of Ankai's continuous progress in service brand building and an important symbol of the new leap of service system in China bus industry.


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